Tag Archives: Batteries
WASHINGTON/SAN FRANCISCO (Reuters) – Apple Inc (AAPL.O) has seen “strong demand” for replacement iPhone batteries and may offer rebates for consumers who paid full price for new batteries, the company said in a Feb. 2 letter to U.S. lawmakers made public on Tuesday.
Apple confirmed in December that software to deal with aging batteries in iPhone 6, iPhone 6s and iPhone SE models could slow down performance. The company apologized and lowered the price of battery replacements for affected models from $ 79 to $ 29.
In the letter released Tuesday, amid nagging allegations that it slowed down phones with older batteries as a way to push people into buying new phones, the company said it was considering issuing rebates to consumers who paid full price for replacement batteries.
The letter, released by the U.S. Senate Commerce Committee, also said Apple provided a phone-slowing software update in January 2017 but did not disclose it until a month later.
In the letter, Apple said it had known about battery problems caused by a manufacturing defect as early as fall 2016.
Senator John Thune, a Republican who chairs the committee, said in a statement that “consumers rely on clear and transparent disclosures from manufacturers to understand why their device may experience performance changes.”
Thune said that in discussions with the committee “Apple has acknowledged that its initial disclosures came up short. Apple has also promised the committee some follow-up information, including an answer about additional steps it may take to address customers who purchased a new battery at full price.”
Apple did not immediately comment on Thune’s statement.
Last week, the U.S. Department of Justice and the Securities and Exchange Commission said they were investigating whether Apple violated securities laws concerning its disclosures that it slowed older iPhones with flagging batteries, Bloomberg reported.
In a statement last week, Apple said it had “received questions from some government agencies” and was duly responding to them. The company had “never, and would never, do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” the statement said.
Consumers so far have filed some 50 proposed class action lawsuits over Apple’s latest iPhone software update, which they allege caused unexpected shutdowns and hampered the performance of iPhone models of the SE, 6 and 7 lines.
Government agencies in countries ranging from Brazil to France and Italy to South Korea are also investigating Apple following complaints.
Reporting by David Shepardson in Washington and Stephen Nellis in San Francisco, Editing by Franklin Paul and Tom Brown
(Reuters) – Apple Inc has addressed claims from an app company that says the maker of iPhones slows down the performance of older phones.
On Monday, the blog Primate Labs, a company that makes an app for measuring the speed of an iPhone’s processor, published data that appeared to show slower performance in the Apple’s iPhone 6s and iPhone 7 models as they aged.
Apple on Wednesday acknowledged that the company does take some measures to reduce power demands – which can have the effect of slowing the processor – when a phone’s battery is having trouble supplying the peak current that the processor demands.
The problem stems from the fact that all lithium-ion batteries, not just those found in Apple products, degrade and have problems supplying the big bursts as they age and accumulate charging cycles, Apple said in a statement. The problems with peak current draws can also occur when batteries are cold or low on charge.
”Last year we released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions,“ Apple said in an emailed statement to Reuters. ”We’ve now extended that feature to iPhone 7 with iOS 11.2, and plan to add support for other products in the future.”
When an iPhone’s processor makes a big current draw from a flagging battery, the battery can deliver the current in spikes that can potentially damage the phone’s electronics. As a result, iPhones would suddenly shut down to protect the pricey processor from being damaged by the power spikes.
The sudden shutdown problem became widespread among iPhones in late 2016, forcing Apple to issue a software fix that had the net result of slowing the phone somewhat with an old, cold or low-charged battery, the company said.
The problem can be remedied by replacing the phone’s battery. Apple charges $ 79 to replace batteries not covered under the phone’s warranty. The company has long faced criticism from repair advocates for making its batteries difficult for users to replace on their own.
Reporting by Stephen Nellis; editing by Diane Craft
On a single charge, the average consumer drone only nets about eight to 10 minutes of flight time. The solution is obvious: stuff a bigger battery into it. Problem is, the solution adds weight, which decreases flight time. It’s the ultimate catch-22. Dr. Samer Aldhaher of the Imperial College London thinks he has the answer, kinda. Aldhaher created a prototype of a lightweight, battery-less drone that hovers in place and sucks power from a transmitter below. The drone is only capable of hovering and making small side-to-side movements, but the prototype proves the utility of wireless power technology. As drones take to the skies in record numbers, a handful…
This story continues at The Next Web