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Want to Increase Your Revenues Radically? Call a Designer
December 8, 2018 12:01 pm|Comments (0)

This week’s New Yorker magazine has The Back Page by Roz Chast and it’s a cartoon called The Big Book of Parent-Child Fights. The Table of Contents has 12 entries starting with Food Arguments and ending with Miscellaneous Battles. It left me in stitches–I have two teens at home. It also made me love the way it takes a complex idea, the relation between parents and their children, and makes it super simple to understand.

Most organizations and leaders don’t know why they need designers. To put it into perspective, think about when you need a lawyer. Or when you need a plumber. Easy, right? The answer is not as easy or intuitive with design. 

If you know why you need design, you can double your growth. You can build trust with your customers. You can get better at navigating the world of uncertainty with agility. I call this having a high Design Quotient (DQ).

If you don’t know when to call a designer, or how to have design embedded into your company culture, you fall behind. You follow versus lead, others eat you for lunch. 

With inspiration from Chast, here is The Big Book of When to Call a Designer. If you answer Yes (Y) to any of the points, it’s time to talk to a designer.

1. You want to increase your revenues radically, and faster. Y/N

“Top-quartile MDI scorers increased their revenues and total returns to shareholders (TRS) substantially faster than their industry counterparts did over a five-year period–32 percentage points higher revenue growth and 56 percentage points higher TRS growth for the period as a whole.” The Business Value of Design, Mc Kinsey

2. You need to lower your risks but want to increase your rate of innovation. Y/N

The design process inherently reduces risk–its multiple ideas, iteration, rapid prototyping, testing, and reiteration means you can fail fast and at a low cost until you have a winning idea.

“Prototype ideas from low fidelity to high fidelity with increasing evidence that your ideas are going to work.” Alex Osterwalder, author, Business Model Canvas

3. You want to build your customers’ trust and be close to them. Y/N

Organizations that use design tools regularly, such as co-creation and user-journey maps, develop empathy for their users. This leads to a better understanding of their needs, leading to better solutions, and eventually and most importantly, leading to trust. 

4. Your C-suite doesn’t include a design function. Y/N

Most organizations do not have a design function in their C-suite. Yet design can bring user experience-centered, multi-functional vision building and decision making at the highest levels.  Having someone at the top who does this helps to embed it internally and creates long-term returns as noted in point #1.

5. Your organization is siloed, and it gets in the way of effective collaboration. Y/N

Design is collaborative. Designers are generalists. Often what they don’t know, and want to learn, that makes them great at bringing cross-functional teams together. In fact, their superpower is synthesizing diverse knowledge and input into a coherent vision.

6. Your research generates insights that everyone has. Y/N

If you want innovation, you need innovative research tools. Designers constantly invent new qualitative and quantitative research tools–researching other industries, studying outliers, using AI and machine-learning to generate permutations–that bring new insights to old problems.

7. You listen to the customer’s voice, but do not imagine the customer experience. Y/N

Channeling Henry Ford for a moment, the customer’s voice gives you a faster horse. Customer experience, on the other hand, gives you a Model T. Design brings physical, digital, and service together to define experiences that improve our lives. 

8. You have dichotomies, but do not know how to resolve them. Y/N

“Less is more” is my favorite dichotomy. Good design at an affordable price is Target’s. Simple and high performance is Apple’s. Each is a strong design organization with an embedded design culture, and each creates long-term, high value through the resolution of dichotomies.

There’s no one easy answer to when to call a designer; there are many good reasons. But can you afford not to? The answer to that is simple and best said by, Ralph Caplan, author, and National Design Mind Awardee:

“Thinking about design is hard, but not thinking about it can be disastrous.”

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Silvercrest Asset Management Group (SAMG) CEO Rick Hough on Q3 2018 Results – Earnings Call Transcript
November 4, 2018 12:00 pm|Comments (0)

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Senate panel to call key Cambridge Analytica figure to testify
June 14, 2018 6:05 pm|Comments (0)

WASHINGTON (Reuters) – A U.S. Senate Commerce Committee panel plans to call a former Cambridge Analytica contractor at the center of a scandal involving the use of data from millions of Facebook users, a committee source told Reuters on Thursday.

FILE PHOTO – Aleksandr Kogan, a researcher at Cambridge University who created a personality quiz to collect users data on Facebook, gives evidence to Parliament’s Digital, Culture, Media and Sport committe in Westminster, London, Britain, April 24, 2018. Parliament TV handout via REUTERS

The panel’s subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security will hold a hearing next Tuesday on data privacy risks focusing on Cambridge Analytica, a British political consultancy, and other Facebook Inc (FB.O) partners, the committee announced Wednesday.

The session follows hearings in April with Facebook Chief Executive Mark Zuckerberg and will focus “on the collection and use of social media data, the privacy concerns raised in the wake of the Cambridge Analytica/Facebook scandal, and potential steps to protect consumers,” the committee said.

The committee will call Aleksandr Kogan, a contractor for Cambridge Analytica, to testify, a source briefed on the matter said. A lawyer for Kogan did not immediately respond to a request for comment.

Facebook said in April that the personal information of up to 87 million users, mostly in the United States, may have been improperly shared with Cambridge Analytica. The London-based consultancy’s clients included President Donald Trump’s 2016 election campaign.

Facebook says Kogan harvested the data by creating an app on the social media network that was downloaded by 270,000 people, providing access not only to their own personal data but also data from their friends. Facebook said Kogan then violated its policies by passing the data to Cambridge Analytica.

Cambridge Analytica disputed Facebook’s estimate of how many users were affected.

Cambridge Analytica and its British parent, SCL Elections Ltd, said in May that they would shut down immediately and begin bankruptcy proceedings in both the United Kingdom and the United States after suffering a sharp drop in business. Cambridge Analytica filed for Chapter 7 bankruptcy in New York last month.

In April, Kogan, who worked for the University of Cambridge, told British lawmakers that all the data he collected had, to the best of his knowledge, been deleted. He said he would double-check that none remained.

“This has been a very painful experience, because, when I entered into all of this, Facebook was a close ally,” Kogan said. “I was thinking this would be helpful to my academic career and my relationship with Facebook. It has very clearly done the complete opposite.”

Also expected to appear at next week’s hearing are John Battelle, who helped found Wired Magazine and is a board member of database marketing company Acxiom Corp (ACXM.O), and Ashkan Soltani, who was former chief technologist for the Federal Trade Commission during the administration of President Barack Obama.

Reporting by David Shepardson; editing by Jonathan Oatis

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Tencent chairman pledges to advance China chip industry after ZTE 'wake-up' call: reports
May 27, 2018 6:00 am|Comments (0)

HONG KONG (Reuters) – Tencent Holdings chairman pledged to advance China’s semiconductor industry, saying the blow to ZTE Corp from Washington’s ban on U.S. firms supplying telecommunications company was a “wake-up” call, local media reported.

FILE PHOTO: Tencent Holdings Ltd Chairman and CEO Pony Ma attends a news conference announcing the company’s annual results in Hong Kong, China March 21, 2018. REUTERS/Bobby Yip

China’s No.2 telecom equipment maker ZTE was banned in April from buying U.S. technology components for seven years for breaking an agreement reached after it violated U.S. sanctions against Iran and North Korea. American firms are estimated to provide 25-30 percent of the components used in ZTE’s equipment.

While the U.S. administration said on Friday it had reached a deal to put ZTE back in business after the company pays a $ 1.3 billion fine and makes management changes, the plan has run into resistance in Congress, indicating ZTE was still far from out of the woods. Also, ZTE is yet to confirm the deal.

FILE PHOTO: A sign of Tencent is seen during the third annual World Internet Conference in Wuzhen town of Jiaxing, Zhejiang province, China November 16, 2016. REUTERS/Aly Song/File Photo

“The recent ZTE incident made everyone more clearly realize that however advanced one may be in mobile payment, without the mobile, the chips and the operating system, you still cannot compete,” Chinese media reports cited Tecent’s Pony Ma as saying at a forum in Shenzhen on Saturday.

FILE PHOTO: A sign of ZTE Corp is pictured at its service centre in Hangzhou, Zhejiang province, China May 14, 2018. REUTERS/Stringer

Tencent, which alternates with Alibaba Group to be Asia’s most-valuable listed company, is the largest social media and gaming company in China and operates the popular WeChat app.

Ma said “even though the ZTE situation was in the process of being resolved, we must not lose vigilance at this time and should pay more attention to fundamental scientific research”.

Tencent is looking into ways it could help advance China’s domestic chip industry, which could include leveraging its huge data demand to urge domestic chip suppliers to come up with better solutions, or using its WeChat platform to support application developments based on Chinese chips, Ma said.

“It would probably be better if we could get in to support semiconductor R&D, but that is perhaps admittedly not our strong suit and may need the help of others in the supply chain.”

China has been looking to accelerate plans to develop its semiconductor market to reduce its heavy reliance on imports and has invited overseas investors to invest in the country’s top state-backed chip fund.

Reporting by Sijia Jiang; Editing by Himani Sarkar

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Trump's Call to Start a Space Force Tops This Week's Internet News Roundup
March 18, 2018 6:01 pm|Comments (0)

People look for inspiration and happiness in a vast array of places. Some see school kids walking out of class across America to take a stand for gun control and find hope. Others note that 7-Eleven now has customizable tater tots and are filled with joy. What do they get when they look at the internet? All that and a lot of bickering and tweets about calzones. Here, dear friends, is what everyone was talking about online last week when they weren’t talking about the new Avengers: Infinity War trailer.

Rex-It

What Happened: President Trump announced Rex Tillerson was being replaced as secretary of state on Twitter.

What Really Happened: Folks like to make jokes about Donald Trump running America via Twitter, but last week he announced an executive decision on the platform that was definitely not funny—at least not to the head of the State Department.

Yes, the change in Secretary of State—one of the most important, if not the most important, cabinet positions—was announced via social media, as if Trump was every parody of himself imaginable. For those who wanted more than just a tweet of notice about the new state of affairs, that was forthcoming … also via Twitter, of course.

Those around Tillerson, who had just arrived back in the country, were surprised by the news, suggesting that Tillerson himself wasn’t entirely prepared for what had just happened.

There might, it turns out, have been a reason for that, if one response from the State Department is to be believed.

OK, perhaps it was a little disingenuous to say that no one saw this coming, as some pointed out.

Unsurprisingly, the White House has a different take on the way everything went down.

Except, it turned out, chief of staff John Kelly’s message might not have been entirely clear.

There really is something to be said about Twitter’s role in all of this, isn’t there? Still, things couldn’t have been that bad, because Tillerson did make an appearance later that day to talk about his firing and smooth everything over.

OK, maybe it was kinda bad. (Tillerson’s failure to thank the president did not go unnoticed by, well, anyone.) Still, perhaps the split between Trump and Tillerson was for the best.

This is worth noting, as well. The State Department aide who put out the earlier statement saying that Tillerson didn’t know why he’d been fired? Yeah, there was a price to pay for saying that.

The Takeaway: Quick, we need a catchy way of talking about former Exxon CEO Tillerson now that he’s been ousted!

That’ll do.

Move Along, Nothing to See Here

What Happened: House Republicans announced they were closing their investigation into collusion between the Trump campaign and Russia during the 2016 election, saying there was no evidence of such actions.

What Really Happened: Last week, with little warning, the House Intelligence Committee’s investigation into Russian interference in the 2016 election just … stopped.

“Case closed”? Sure, if you say so. And, it turns out, they really did say so.

There are others who might disagree with that take, of course…

As news of the surprise closure started to go wide, it was perhaps worth turning to the ranking Democrat on the committee to see if he had anything to say about the whole thing.

That would be a yes, then. And, sure, it seems suspicious to say the least that the Republicans just shut down the investigation unfinished with so much still out there unanswered, but surely the Democrats on the committee were given adequate warning that the investigation was being closed, right?

OK, but at least all the Republicans are agreed that this move was the smart one?

Well, fine, yes, that’s a little awkward. Still, at least one of the leading Republicans on the committee didn’t disagree.

Oh, come on. As the week continued, it eventually started to become clear even to the Republicans that this had been a mistake, with this headline putting it best: “Republicans Fear They Botched Russia Report Rollout.” Gee, you think?

The Takeaway: In what could only be described as a spectacular piece of timing, the Republicans announced that there was nothing Russians had done in regards to the 2016 election in the same week that the Trump administration finally signed sanctions into law against 16 Russians for their efforts to interfere with the 2016 election. There’s nothing like being consistent.

Meanwhile, Over at the Department of Justice…

What Happened: Special counsel Robert Mueller’s investigation took aim at the Trump Organization.

What Really Happened: Meanwhile, you might be thinking, “I wonder how special council Robert Mueller’s Russia collusion investigation is going? I’m sure that, if the House Republicans were right and there’s certainly nothing going on, he’ll be wrapping everything up too, right?” Funny story: He’s not wrapping everything up.

Yes, in what is pretty much the opposite of wrapping things up, Mueller is subpoenaing the Trump Organization’s records, which is … kind of a big deal, to say the least. Certainly, that’s what people on social media seemed to think.

But what could it all mean? Some people had theories.

And how is this going down with those targeted?

Somewhere, Devin Nunes is wandering around the halls of Congress, muttering to himself, “But I said nothing happened…!”

The Takeaway: It’s worth pointing out that the Mueller news dropped on March 15, which amused certain people online.

Oh, Canada

What Happened: Forget “Commander in Chief,” perhaps President Trump’s title could be “Gaslighter in Chief.” Or, maybe, “Man Who Should Perhaps Never Talk in Front of a Tape Recorder Ever.”

What Really Happened: This might sound like the kind of old-fashioned, unnecessary posturing of people stuck in the past, but once upon a time it was widely expected that the President of the United States wouldn’t be the kind of person who would boast about lying to the head of state of a friendly nation.

Those days, dear readers, are long gone.

Yes, the Washington Post obtained audio from a fundraising speech in which Trump boasted that he’d made up information that he used in an argument with Canadian Prime Minister Justin Trudeau over whether or not the US runs a trade deficit with Trudeau’s country. (It doesn’t.) “I had no idea,” Trump can be heard to say on the tape. “I just said, ‘You’re wrong.’ You know why? Because we’re so stupid.” As you might expect, people were thrilled about this display of, uh, political maneuvering? Sure, let’s go with that.

As the media struggled to understand what was happening, the White House press secretary attempted to smooth out the situation by, well, repeating the lie.

There is, also, a surreal second story to this audio of Trump that has nothing to do with lying to Justin Trudeau. Instead, it had to do with the “bowling ball test.”

As multiple outlets looked into the matter, it slowly emerged that it was probably all made up. Not to worry, though; according to the White House, it was just a joke.

The Takeaway: There’s really only response to this entire exchange, isn’t there?

Space Force? Space Force!

What Happened: When it comes to America’s manifest destiny, there’s only one direction left to go: To infinity… and beyond?

What Really Happened: With all the bad news going around the the White House, you can’t blame the president for wanting to change the narrative somehow. And you only get to do that, he knows, by thinking big and reaching for the stars. Last week, Trump gave a speech that showed just how literally he took that advice.

Sure, going to Mars is definitely thinking big, but is it thinking big enough? Not to worry, however; Trump was right there with the next big thing.

Space Force! Just the very idea got the media excited, and asking questions like, “For real?” and “What does that even mean?”, not to mention “Do we have to?” Sure, not every outlet took the idea seriously, but that’s the lamestream media for you. Everyone else was into the idea, or calling the president a laughingstock. It’s hard to be a leader. But at least Twitter understood the potential of Space Force.

SPACE FORCE!

The Takeaway: Make no mistake, people may joke now, but Space Force is the future.

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Serial SWAT Hoaxer Arrested in Deadly Call of Duty-Linked Police Shooting
December 30, 2017 6:00 pm|Comments (0)

Twenty-eight-year-old Andrew Finch was shot and killed by police in Wichita late Thursday, after a fraudulent emergency call drew police to his family’s residence with their weapons drawn. The hoax call — an instance of what’s known as “swatting” — was placed after an argument in the online game Call of Duty.

Wichita police received a 911 call on Thursday purporting to be from an armed man holding his own family hostage. When they arrived at the address, there was no hostage situation, but Finch was shot and killed after opening the door to the house and, according to police, reaching for his waistband several times. According to Finch’s family, he didn’t play video games. He was unarmed.

The swatting call was reportedly made after an online match in the wargame Call of Duty, with a bet of $ 1.50 on the line.

The alleged perpetrator, who responded to news about the swatting live on twitter, has been arrested in Los Angeles. Tyler Raj Barriss, 25, known online as “SWAuTistic,” has been previously arrested for making hoax calls to police, including two bomb threats in 2015. More recently, he may have been responsible for a bomb threat that disrupted the FCC’s vote to repeal net neutrality rules.

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Security researcher Brian Krebs, himself a former swatting victim, tracked down what appear to be tweets by the perpetrator of the attack. After the fatality was reported, the swatter tweeted: “I DIDNT GET ANYONE KILLED BECAUSE I DIDNT DISCHARGE A WEAPON AND BEING A SWAT MEMBER ISNT MY PROFESSION.”

Krebs also managed to briefly interview the apparent perpetrator via Twitter before Barriss’ arrest. He told Krebs that he had been paid for previous swattings. While he said he felt remorse for the death, he was “too scared” to turn himself in to police.

According to an interview with a man claiming to be the perpetrator on the YouTube channel DramaAlert before the arrest, Barriss was not involved in the inciting online match. Instead, one of the involved players contacted him and asked him to make the fake call.

The phenomenon of swatting has been on the rise in recent years, particularly among online gamers and hackers. According to Krebs, many perpetrators are minors and receive token punishments for their false reports. In some jurisdictions, filing a false police report is a misdemeanor, making it less likely that a swatter could be charged with murder for a resulting death.

Police had not disclosed the charges against Barriss as of this morning.

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Fave Raves 2017 call for submissions
March 26, 2017 3:20 pm|Comments (0)

Fave Raves is Network World’s annual roundup of the best products, as chosen by IT pros. Do you have a favorite enterprise IT product you can’t live without? Tell us about it and we’ll share your raves with our readers.

Please send your submissions to Ann Bednarz at Network World ([email protected]) by Friday, March 17. Please note: Submissions must be received directly from IT professionals, not through a third party.

Items to address:
1. Please provide your name, title and employer.
2. What’s your favorite product? (vendor name and product name)
3. Why do you like it?
4. How has it helped you and/or your company?
5. How many years have you worked in IT?
6. What upcoming IT projects are you most excited about and why?
7. Please include a picture of yourself.

To read this article in full or to leave a comment, please click here


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Fave Raves 2017 call for submissions
March 18, 2017 8:45 am|Comments (0)

Fave Raves is Network World’s annual roundup of the best products, as chosen by IT pros. Do you have a favorite enterprise IT product you can’t live without? Tell us about it and we’ll share your raves with our readers.

Please send your submissions to Ann Bednarz at Network World ([email protected]) by Friday, March 17. Please note: Submissions must be received directly from IT professionals, not through a third party.

Items to address:
1. Please provide your name, title and employer.
2. What’s your favorite product? (vendor name and product name)
3. Why do you like it?
4. How has it helped you and/or your company?
5. How many years have you worked in IT?
6. What upcoming IT projects are you most excited about and why?
7. Please include a picture of yourself.

To read this article in full or to leave a comment, please click here


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