Tag Archives: IPhone
(Reuters) – Broadcom Inc (AVGO.O) on Thursday forecast current-quarter revenue largely above estimates on higher demand for components that power data centers, while the launch of Apple Inc’s new iPhones is expected to bolster its wireless business.
A sign to the campus offices of chip maker Broadcom Ltd is shown in Irvine, California, U.S., November 6, 2017. REUTERS/Mike Blake/File Photo
Shares of Broadcom rose 4 percent to $ 224.90 in extended trading after the chipmaker also reported third-quarter profit that topped analysts’ estimates.
Revenue from enterprise storage business jumped 70 percent in the reported quarter as the acquisition of Brocade helped drive sales gains at the unit.
Its wireless business, which makes chips for Wi-Fi, Bluetooth, and GPS connectivity, reported flat revenue, while its wired infrastructure unit, which makes components used in telecommunication networks, posted a 4 percent rise from a year earlier.
“More than half our consolidated revenue … is benefiting from strong cloud and enterprise data center spending,” Chief Executive Officer Hock Tan said on a post-earnings call with analysts.
“This, coupled with a seasonal uptick in wireless, will drive our forecast revenue in the fourth quarter.”
The company expects a ramp at its North American customer – which analysts identified as Apple – to drive a 25 percent rise in wireless revenue from the previous quarter, although it may be down in single-digit percentage compared with a year earlier.
Apple (AAPL.O) is set to unveil its new iPhones next week.
Tan, who has transformed Broadcom into a $ 100 billion behemoth through a series of acquisitions, surprised Wall Street in July with his move to acquire software maker CA Technologies for $ 19 billion.
Explaining his rationale behind the CA acquisition, Tan said he planned to target the company’s enterprise customers with Broadcom’s offerings including server and storage connectivity products.
The CA deal comes after U.S. President Donald Trump blocked Broadcom’s $ 117 billion offer to buy Qualcomm Inc (QCOM.O) on national security grounds.
Broadcom forecast current-quarter revenue of about $ 5.40 billion, plus or minus $ 75 million. Analysts on average were expecting revenue of $ 5.35 billion, according to Thomson Reuters I/B/E/S.
Net income attributable to common stock rose to $ 1.2 billion, or $ 2.71 per share, in the quarter ended Aug. 5 from $ 481 million, or $ 1.14 per share, a year earlier.
Excluding items, the company earned $ 4.98 per share.
Net revenue rose to $ 5.06 billion from $ 4.46 billion.
Analysts on average were expecting earnings of $ 4.83 per share on revenue of $ 5.07 billion.
Reporting by Sonam Rai and Sayanti Chakraborty in Bengaluru; Editing by Anil D’Silva
TOKYO (Reuters) – Japanese regulators on Wednesday said Apple Inc (AAPL.O) may have breached antitrust rules by forcing mobile service providers to sell its iPhones cheaply and charge higher monthly fees, denying consumers a fair choice.
The FTC, which began looking into Apple’s sales practices in 2016, did not punish Apple as the U.S. company had agreed to revise its contracts with the carriers, it said.
Reporting by Makiko Yamazaki and Yoshiyasu Shida; Editing by Ritsuko Ando
Good morning, Cyber Saturday readers.
A month ago I was milling about a hotel room in New Orleans, procrastinating my prep for on-stage sessions at a tech conference, when I received a startling iMessage. “It’s Alan Murray,” the note said, referring to my boss’ boss’ boss.
Not in the habit of having Mr. Murray text my phone, I sat up straighter. “Please post your latest story here,” he wrote, including a link to a site purporting to be related to Microsoft 365, replete with Microsoft’s official corporate logo and everything. In the header of the iMessage thread, Apple’s virtual assistant Siri offered a suggestion: “Maybe: Alan Murray.”
The sight made me stagger, if momentarily. Then I remembered: A week or so earlier I had granted a cybersecurity startup, Wandera, permission to demonstrate a phishing attack on me. They called it, “Call Me Maybe.”
Alan Murray had not messaged me. The culprit was James Mack, a wily sales engineer at Wandera. When Mack rang me from a phone number that Siri presented as “Maybe: Bob Marley,” all doubt subsided. Jig, up.
There are two ways to pull off this social engineering trick, Mack told me. The first involves an attacker sending someone a spoofed email from a fake or impersonated account, like “Acme Financial.” This note must include a phone number; say, in the signature of the email. If the target responds—even with an automatic, out-of-office reply—then that contact should appear as “Maybe: Acme Financial” whenever the fraudster texts or calls.
The subterfuge is even simpler via text messaging. If an unknown entity identifies itself as Some Proper Noun in an iMessage, then the iPhone’s suggested contacts feature should show the entity as “Maybe: [Whoever].” Attackers can use this disguise to their advantage when phishing for sensitive information. The next step: either call a target to supposedly “confirm account details,” or send along a phishing link. If a victim takes the bait, the swindler is in.
The tactic apparently does not work with certain phrases, like “bank” or “credit union.” However, other terms, like “Wells Fargo,” “Acme Financial,” the names of various dead celebrities—or my topmost boss—have worked in Wandera’s tests, Mack said. Wandera reported the problem as a security issue to Apple on April 25th. Apple sent a preliminary response a week later, and a few days after that said it did not consider the issue to be a “security vulnerability,” and that it had reclassified the bug as a software issue “to help get it resolved.”
What’s alarming about the ploy is how little effort it takes to pull off. “We didn’t do anything crazy here like jailbreak a phone or a Hollywood style attack—we’re not hacking into cell towers,” said Dan Cuddeford, Wandera’s director of engineering. “But it’s something that your layman hacker or social engineer might be able to do.”
To Cuddeford, the research exposes two bigger issues. The first is that Apple doesn’t reveal enough about how its software works. “This is a huge black box system,” he said. “Unless you work for Apple, no one knows how or why Siri does what it does.”
The second concern is more philosophical. “We’re not Elon Musk saying AI is about to take over the world, but it’s one example of how AI itself is not being evil, but can be abused by someone with malicious intent,” Cuddeford said. As we continue to let machines guide our lives, we should be sure we’re aware how they’re making decisions.
Have a great weekend—and watch out for imposters.
Maybe: Robert Hackett
Welcome to the Cyber Saturday edition of Data Sheet, Fortune’sdaily tech newsletter. Fortune reporter Robert Hackett here. You may reach Robert Hackett via Twitter, Cryptocat, Jabber (see OTR fingerprint on my about.me), PGP encrypted email (see public key on my Keybase.io), Wickr, Signal, or however you (securely) prefer. Feedback welcome.
Apple’s shares were down almost $ 2, or 0.9% on Friday to $ 191.70 while the NASDAQ was up 10 or 0.14%. At the low point, the company’s shares were down almost $ 4 or 1.9%. The main driver for the stock’s weakness was a report from Nikkei Asian Review that the company would order 20% fewer new iPhones to be built vs. last years 100 million iPhone 8, 8 Plus and X orders.
The report from Nikkei says “For the three new models specifically, the total planned capacity could be up to 20% fewer than last year’s orders” and “The U.S. company last year placed orders to prepare for production of up to 100 million units of the new iPhone 8, iPhone 8 Plus and iPhone X, but this year Apple currently expects total shipments of only 80 million units for new models, two people said.”
There are a few unknowns from the report, which could make for an apples to oranges comparison.
- Does the order timeframe match the same months as last years?
- Does the 80 million match what was initially ordered for the 8, 8 Plus and X (which was reported to be decreased) or the final tally?
- The report also says “could be up to 20%”
- Over the years many production cut rumors have turned out to be false
- Earlier this year there were multiple reports, including from Nikkei, that the production for the iPhone X had been cut, which turned out to be incorrect or misleading to Apple’s results
- Depending on what new models are introduced, demand for older models including the 8, 8 Plus and especially the X could still be strong enough to make up for what is being implied as lower total sales
I don’t believe Nikkei has the best track record scooping Apple’s iPhone production and eventual sales . It was just on January 30 this year, two days before the company announced its December quarter results, that it predicted that iPhone X production would be cut by half for the March quarter.
When Apple announced its December quarter results the iPhone inventory levels were at the low-end of its 5 to 7 weeks target, and the March quarter revenue guidance of $ 60 to $ 62 billion bracketed the $ 61 billion estimate. The stock initially fell but after a week rallied and climbed above the price when Nikkei came out with its article.
Add to that Tim Cook saying the X had been the best selling iPhone “each and every week in the March quarter, just as they did following its launch in the December quarter.” These didn’t match well with an iPhone X cut.
All new iPhone models could be available in September
The Nikkei report included “Apple’s supply chain was told to prepare earlier for the two OLED models, in hopes of avoiding a delay similar to last year’s, two industry sources said.”
This actually makes sense. I’m not surprised that the iPhone X’s availability was later than the 8’s due to incorporating an OLED screen. Just because the iPhone’s cadence has essentially been every 12 months doesn’t mean that production systems can meet that timeframe when new technology is introduced. Now that Apple’s production partners have experience with manufacturing tens of millions of OLED iPhones, moving to the next version shouldn’t be as challenging.
Tim Cook’s warning
Even back in 2013, Tim Cook warned investors about putting too much credence into supply chain checks. On the January 2013 financial results conference call, he said, “I suggest its good to question the accuracy of any kind of rumor about build plans. Even if a particular data point were factual, it would be impossible to interpret that data point as to what it meant to our business. The supply chain is very complex and we have multiple sources for things. Yields can vary, supplier performance can vary. There is an inordinate long list of things that can make any single data point not a great proxy for what is going on.”
Taking a look back at another week of news from Cupertino, this week’s Apple Loop includes the latest renders of the new iPhone X for 2018, the hardware that wasn’t announced at WWDC, why iOS 12 stands for stability, the renewed focus on iPhone security, the disappointment of no new MacBooks at WWDC, and all the spoof products announced on the internet.
Apple Loop is here to remind you of a few of the very many discussions that have happened around Apple over the last seven days (and you can read my weekly digest of Android news here on Forbes).
First Renders Of The New iPhone X
As part of Apple’s push to expand the iPhone line-up (and increase sales of the iPhone family after years of declining share), the geekerati are expecting a budget version of the iPhone X (not to be confused with an update of the iPhone SE). What will it look like? Forbes’ Gordon Kelly reveals new renders of the budget iPhone X:
What Hemmerstoffer’s images and video (embedded below) show, is a 6.1-inch design which blends the chassis of the iPhone 8 and a single rear camera with the fascia of the iPhone X, complete with Face ID facial recognition module and the distinctive notch. On the flipside, this means no Touch ID fingerprint sensor.
…Hemmerstoffer notes this currently unnamed budget iPhone X (my naming bet is simply ‘iPhone’), will also pack wireless charging, stereo speakers and a new A12 chipset. So this is basically a single-camera iPhone X for over $ 200 less.
What Wasn’t Announced At WWDC
Lots of news to come out of this week’s Worldwide Developer Conference from Apple, but before we get to what did appear, it’s important to realise what was not on show. Apple refused the opportunity to show off any new hardware. No iPads, no Macs, no MacBooks, no peripherals, and perhaps most importantly, no mid-range iPhones to replace the iPhone SE. And WWDC was the best time to announce this upcoming smartphone, as I discussed earlier this week:
Assuming Taniyama-Shimura, there are enough signs in the supply chain that an update to the iPhone SE is coming. So the question becomes not of ‘will it arrive’ but ‘when will it arrive.’
…its non-appearance at WWDC tells us a lot about the handset. iPhone sales this year need a boost. The iPhone X has not delivered the super-cycle it promised and sales are flat to slightly down year-on-year. Market share is approaching single figures, and relying on high-end handsets with high margins may be delivering financial success… but it doesn’t provide for growth or entry into new markets. The iPhone SE 2 can help balance the equation of revenue and market share by offering a low-priced gateway into Apple’s world of smartphones.
Twelve Stands For Stability
Almost all of the focus at WWDC was on software, and the vast majority of that focus was on iOS. There have not been any major changes or additions, Apple has focused on the stability of the code to rebuild the bulletproof perception of the iPhone’s operating system. Zach Epstein is glad the new release is just ‘meh’:
It’s no secret that iOS 11 has been a complete mess for Apple. It’s not the travesty that whiny anti-Apple bloggers would have you believe, of course, but there’s no question that Apple made some big mistakes in iOS 11. It has had more security holes, annoying bugs, and performance issues than any version of iOS from recent history, and many of those problems still exist in iOS 11.3 and iOS 11.4 now, more than 8 months after the software’s initial release.
We learned many months ago that performance and overall user experience were going to be Apple’s main points of focus in iOS 12. In fact, insider reports stated that Apple decided to delay the addition of several big new features in iOS 12 and push them back to subsequent releases, or maybe even until next year’s iOS 13 update. This way, Apple’s various iOS engineering teams could focus on improving performance in iOS and on refining the user experience, rather than on integrating complex new features.
Next: Security is key, a requiem for macOS, and Conan O’Brien’s new iPhone…
Apple didn’t need to do anything to meet the stringent requirements of the new EU law, called General Data Protection Regulation (GDPR), which came into force on May 25 – it already practised such good privacy hygiene that its existing precautions already passed the new obligations. However, it took the opportunity to comprehensively rethink its privacy standards, as the new privacy page reveals on the Apple website.
I mean, it’s no surprise that Apple should take privacy seriously. It’s forbiddingly secretive about its products and internal workings and it has long proclaimed that it believes that privacy is ‘a fundamental human right’.
To make this work, there’s plenty it doesn’t know about us. For each Apple Pay transaction, Apple doesn’t track who you’re paying and has no idea who you’re paying for. FaceTime conversations, iMessage threads and so on are end-to-end encrypted. Apple had asked itself why it would need to know who was saying what to whom and concluded it was none of its business.
Even journeys made on Apple Maps are encrypted so that nobody getting hold of information could work out where you go regularly or whatever. It does this by, among other things, dropping the first and last 500 or so yards from each journey once it’s completed to blur the details. And though some data is held for a time, it’s deleted after 30 days or so.
And before these new changes, Apple had recently introduced a recognisable page which warned you when data was being collected, so you were always in the loop. It’s a stark contrast to most other companies and is made easier by the fact that Apple, as it might say, owns all the pieces of the jigsaw from hardware to software.
Anyway, Apple’s response to GDPR is interesting, and sets a standard which others must strive to meet. What’s more, though it only needs to make sure its GDPR response applies to European users, Apple has said it’s going to roll it out worldwide.
First up, Apple has made it easy to find out exactly what data of yours is on its servers, from purchase history to photos on iCloud to emails and so on. With a few clicks you can download everything (apart from TV shows you’ve bought on Apple TV, for instance). If some sections turn out to be many gigabytes in size, it’ll split them into more manageable bites.
But the more interesting bits come next. First of all, if any of your data is inaccurate, you can request a correction.
You can also delete your account, if you wish. That’s not new. But there’s a new, less drastic course of action you can take where you deactivate your Apple ID account temporarily.
Why would you do this? Well, if you’re going away for a few months, perhaps or, (and please whisper this in the earshot of Apple fans), if you’ve bought an Android phone and so all that Apple data is no longer needed, once you’ve transferred it to your new phone. But, hey, maybe you’ll go back to Apple when the next, irresistible iPhone is released.
If that’s a possibility, then the temporary suspension, called deactivation, may appeal.
But bear in mind that you won’t be able to download iBooks you’ve bought from Apple while the account is deactivated. Nor can you use services which require your Apple ID like Messages and FaceTime. If you have a repair scheduled at an Apple Store, say, that will stay active but upcoming appointments in an Apple Store will be canceled.
If you pay for iCloud storage, that will continue until the next billing period after which you must review whether to keep paying or not.
Your data is not deleted but nobody, and here’s an important thing, not even Apple, can access it.
With this in mind, you’re sent a reactivation code. Lose it and, well, you’re in trouble because even Apple can’t get it back. So you can’t save it in an iMessage or Apple email. You need somewhere else safe to keep this code. All deactivations are verified, which can take up to seven days.
The Privacy section is live now and provides tools which range from useful to downright fascinating. It’s done with the obsessive detail you might expect from Apple. If you’re in the EU, you can access the new tools now and they’ll be rolled out to all users around the world in the coming months.
If you enjoyed this story, you might also like these:
WASHINGTON/SAN FRANCISCO (Reuters) – Apple Inc (AAPL.O) has seen “strong demand” for replacement iPhone batteries and may offer rebates for consumers who paid full price for new batteries, the company said in a Feb. 2 letter to U.S. lawmakers made public on Tuesday.
Apple confirmed in December that software to deal with aging batteries in iPhone 6, iPhone 6s and iPhone SE models could slow down performance. The company apologized and lowered the price of battery replacements for affected models from $ 79 to $ 29.
In the letter released Tuesday, amid nagging allegations that it slowed down phones with older batteries as a way to push people into buying new phones, the company said it was considering issuing rebates to consumers who paid full price for replacement batteries.
The letter, released by the U.S. Senate Commerce Committee, also said Apple provided a phone-slowing software update in January 2017 but did not disclose it until a month later.
In the letter, Apple said it had known about battery problems caused by a manufacturing defect as early as fall 2016.
Senator John Thune, a Republican who chairs the committee, said in a statement that “consumers rely on clear and transparent disclosures from manufacturers to understand why their device may experience performance changes.”
Thune said that in discussions with the committee “Apple has acknowledged that its initial disclosures came up short. Apple has also promised the committee some follow-up information, including an answer about additional steps it may take to address customers who purchased a new battery at full price.”
Apple did not immediately comment on Thune’s statement.
Last week, the U.S. Department of Justice and the Securities and Exchange Commission said they were investigating whether Apple violated securities laws concerning its disclosures that it slowed older iPhones with flagging batteries, Bloomberg reported.
In a statement last week, Apple said it had “received questions from some government agencies” and was duly responding to them. The company had “never, and would never, do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” the statement said.
Consumers so far have filed some 50 proposed class action lawsuits over Apple’s latest iPhone software update, which they allege caused unexpected shutdowns and hampered the performance of iPhone models of the SE, 6 and 7 lines.
Government agencies in countries ranging from Brazil to France and Italy to South Korea are also investigating Apple following complaints.
Reporting by David Shepardson in Washington and Stephen Nellis in San Francisco, Editing by Franklin Paul and Tom Brown
If there’s anything that can be said of Apple, it’s that it knows how to make money—even if things don’t appear to be going well.
Apple this week posted a record quarterly profit of $ 20 billion, thanks in no small part to iPhone revenue jumping 13%. However, Apple’s iPhone unit sales fell year-over-year due to what some analysts have said was sluggish demand for the iPhone X.
Profit aside, that hasn’t stopped people from finding things to complain about. This week, there were reports about why the iPhone X was a mistake for Apple and others about internal Apple meetings about delaying work on new iOS features to improve its mobile operating system’s security and stability. Even Apple co-founder Steve Wozniak couldn’t resistant taking a jab at the company.
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Here’s a look back at the biggest Apple news from the past week:
- Apple on Thursday announced that it had $ 88.3 billion in revenue during the holiday quarter and a $ 20 billion profit, or $ 3.89 per share. Both were records. But Apple also worried Wall Street by issuing revenue guidance for the current quarter of $ 60 billion and $ 62 billion—far below an average analyst consensus of $ 65.4 billion. Many analysts believe Apple’s sales forecast is a reflection of slumping demand for the iPhone; shipments for the device dropped 1% year-over-year during the holiday quarter. The earnings also prompted Bernstein Research analyst Toni Sacconaghi to downgrade Apple from “outperform” to “market perform.”
- Apple may have changed its plans for this year’s iOS release. According to a report, Apple software chief Craig Federighi last week shelved plans to add new features to this year’s iOS 12 update and instead focused his team on improving the security and reliability of the mobile operating system. The new updates aside from the security and stability updates will likely come to iOS in 2019.
- The U.S. Department of Justice and the Securities and Exchange Commission have launched an investigation into a software update Apple released last year that throttled iPhone performance. The agencies are investigating whether Apple violated securities laws in its initial disclosure about the update, which slows the processing performance of iPhones when their batteries start to malfunction.
- Apple quickly responded to the investigations this week, saying that it has “never—and would never” introduce software updates that would artificially degrade the iPhone user experience. Apple said that the update was not designed to “shorten the life of any Apple product” and get customers to upgrade to a new handset. Instead, the feature is intended to protect iPhones and keep them working when the battery starts to malfunction.
- Apple co-founder Steve Wozniak said recently that he’s generally pleased with Apple’s iPhone X. But his biggest complaint about it centers on the device’s power button and all the functions that can be handled from it, including toggling the device on and off, taking screen shots, or making mobile payments via Apple Pay.
One more thing…There’s been some iPhone X hate making the rounds online lately. In a commentary this week, I discussed why the iPhone X is not only a great smartphone, but also the best iPhone Apple has ever released. Check it out.
Getting a new iPhone is just the start of a process these days. Given the price of an iPhone X or iPhone 8, there’s inevitably an accessory or two you’ll need to pick up.
Phones were one of the hottest gifts this holiday season – and Apple’s two new devices were under many a Christmas tree. If one had your name on it, it’s probably starting to occur to you that there are a few things lacking out of the box — both protection- and convenience-wise.
Before you start toting your new iPhone X or iPhone 8 with you everywhere you go, there are a few things you’ll want to pick up first.
Otterbox Symmetry Series Case – A protective case is an essential accessory for any smartphone owner. But too many cases that offer premium protection are bulky and, frankly, kind of ugly. The Symmetry Series is ultra slim and stylish, letting you show off the sleek lines of the iPhone, but still protecting it fully.
Zagg InvisibleShield Screen Protector – Break the screen on your iPhone X and you’ll pay up to $ 549 to get it fixed. InvisibleShield offers a strong layer of protection that doesn’t compromise performance or sensitivity. It’s a no-brainer, even if you have a top notch protective case.
Mophie Wireless Charging Base – Apple doesn’t ship its new phones with a fast charger. Mophie’s charging base not only eliminates the need to hook the phone to a lightning cable, it speeds up the rate at which you’ll hit 100% battery life. It’s unobtrusive, stylish and grips the countertop strongly. It’s an ideal choice for home charging.
Bose QuietComfort 35 Wireless Headphones – Listening to music on the included iPhone headset is an underwhelming experience. And AirPods sell out almost instantly when they come up for sale. The QuietComfort 35 series are comfortable, have tremendous noise-canceling abilities and a terrific sound balance that will make songs pop. As a bonus, they can quickly be converted to wired headphones should you still be listening when the battery (which lasts about 20 hours) runs out.
Mophie Powerstation Plus XL – Wireless charging is all well and good, but if your battery starts to die when you’re away from home, you need a battery that can get you back up and running quickly. The Powerstation Plus XL is compact and can add up to 48 hours of talk time to your phone when it reaches low power levels. It boosts those levels quickly. And it could also make you more popular, since it can charge two devices simultaneously.
On Wednesday, Apple confirmed what many customers have long suspected: The company has been slowing the performance of older iPhones. Apple says it started the practice a year ago, to compensate for battery degradation, rather than push people to upgrade their smartphones faster. But even giving that benefit of the doubt, there are plenty of better ways Apple could have accomplished the same goal without betraying customer trust.
Earlier this week, John Poole, a developer at Geekbench, published a blog post indicating that a change in iOS is slowing down performance on older devices. According to Apple, factors like low charge, cold climates, and natural battery degradation can all affect the performance of its mobile devices, and the company confirmed that this policy was implemented last year to counteract these effects.
As much sense as that explanation may make, Apple could have made plenty of choices that would have benefited consumers instead of penalizing them. These same choices could have also saved the company from the public shaming it suffered this week.
In a statement to WIRED, Apple confirmed Poole’s findings, saying it was purposely slowing down older iPhones to compensate for the effects of age on their batteries. “Lithium-ion batteries become less capable of supplying peak current demands when in cold conditions, have a low battery charge or as they age over time, which can result in the device unexpectedly shutting down to protect its electronic components,” the company says.
While many have speculated that the company has been doing this for years, Apple says the feature was implemented last year for the iPhone 6, iPhone 6 Plus, and iPhone SE. Now, with iOS 11.2, the iPhone 7 and 7 Plus are getting the same treatment, and the company intends to bring other devices into the fold down the road.
Rather than secretly hamstring the iPhone’s CPU, though, Apple could have simply educated users about the limitations of lithium-ion batteries, says Kyle Wiens, CEO of iFixit, a company that sells repair kits and posts repair guides for consumer electronics. While Apple does say in the iPhone user manual that batteries degrade over time and should be replaced, you’d have to dig through a few links outside of the manual to learn that by 500 charge cycles, your phone’s battery will hold a charge of about 80 percent.
Another tactic Apple could employ is selling battery replacement kits to consumers, letting them pop a fresh battery into their aging iPhone. It would be an easily understandable solution to an easily understandable problem, rather than software manipulation that feeds into a long-running, planned obsolescence conspiracy theory. But Apple has actively fought against laws that would require it to provide a way for users to repair their devices. According to a report from HuffPost, Apple argues that allowing consumers to replace the battery could make the iPhone more vulnerable to hacks, and that letting people peek inside would make the iPhone easier to counterfeit.
“Apple won’t sell batteries to consumers, people should be furious about that,” Wiens says. “Your battery is a maintenance item, and everyone should expect to replace their battery fairly frequently.”
Apple does cover one battery replacement under its one-year warranty program, but only for “defective batteries,” a term that isn’t clearly defined on the company’s site. If your phone is out of warranty and you don’t have an AppleCare+ plan, the company offers a battery replacement for $ 79 plus a $ 6.95 shipping charge. The problem, Wiens says, is that Apple doesn’t advertise this policy to consumers, leaving iPhone users to believe that the only solution is to buy a costly iPhone.
Direct battery fixes certainly would have made the most sense. But even allowing that a software tweak was the only way Apple could have proceeded—untrue, but just for argument’s sake—it had a much better option than making its software solution covert.
Rather than quietly push out an update that crimped older iPhones, it should have made that throttling opt-in. As it stands, there’s no way to avoid having your phone slowed down once the battery reaches its limits. By giving users the choice, and giving them the information necessary to make their own decision, Apple could avoid the frustrations many have expressed over the policy.
While making the throttling opt-in could cause performance issues for users who opt-out, it would give users a sense of control over the situation and avoid making them feel like they’re being tricked into buying a new phone. As it stands, Apple’s move comes off as deceptive.
Instead of leaving users confused about why their phones are suddenly slowing to a crawl, Apple could take user education a step further by providing a battery health monitor in the Settings app. That way, an iPhone owner could figure out if the battery is the issue, or if something else is going on.
Lay Down the Law
The damage, unfortunately, is already done. But it’s also unlikely that Apple will behave differently going forward. At the very least, the company almost certainly won’t shift gears and start selling battery replacement kits to consumers. For starters, the iPhone’s casing uses proprietary Pentalobe screws, which make it hard for average users to get inside to swap the battery.
Apple has also lobbied against right-to-repair legislation, which would allow third-party repair shops and typical consumers to more easily fix their broken phones. Proposed right-to-repair laws typically require companies to publish their repair manuals, as well as make the necessary repair tools available for purchase rather than requiring a specialist to make these repairs.
Wiens says that, ideally, right-to-repair legislation would pass and ensure consumers have the ability to fix their devices on their own terms without having to deal with warranties or acquire difficult-to-find tools.
Apple’s throttling is misleading, and it’s far from the best way the company could have handled the situation. Still, lithium-ion batteries are riddled with problems users should be aware of. The company isn’t likely to change its stance on the matter, but if you’ve noticed your iPhone getting slower over the last year, at least you know it wasn’t all in your head—and that a battery fix might bring your iPhone back up to speed.