Tag Archives: IPhone

Apple sees 'strong demand' for replacement iPhone batteries: letter
February 6, 2018 6:02 pm|Comments (0)

WASHINGTON/SAN FRANCISCO (Reuters) – Apple Inc (AAPL.O) has seen “strong demand” for replacement iPhone batteries and may offer rebates for consumers who paid full price for new batteries, the company said in a Feb. 2 letter to U.S. lawmakers made public on Tuesday.

Apple confirmed in December that software to deal with aging batteries in iPhone 6, iPhone 6s and iPhone SE models could slow down performance. The company apologized and lowered the price of battery replacements for affected models from $ 79 to $ 29.

In the letter released Tuesday, amid nagging allegations that it slowed down phones with older batteries as a way to push people into buying new phones, the company said it was considering issuing rebates to consumers who paid full price for replacement batteries.

The letter, released by the U.S. Senate Commerce Committee, also said Apple provided a phone-slowing software update in January 2017 but did not disclose it until a month later.

In the letter, Apple said it had known about battery problems caused by a manufacturing defect as early as fall 2016.

Senator John Thune, a Republican who chairs the committee, said in a statement that “consumers rely on clear and transparent disclosures from manufacturers to understand why their device may experience performance changes.”

Thune said that in discussions with the committee “Apple has acknowledged that its initial disclosures came up short. Apple has also promised the committee some follow-up information, including an answer about additional steps it may take to address customers who purchased a new battery at full price.”

Apple did not immediately comment on Thune’s statement.

Last week, the U.S. Department of Justice and the Securities and Exchange Commission said they were investigating whether Apple violated securities laws concerning its disclosures that it slowed older iPhones with flagging batteries, Bloomberg reported.

In a statement last week, Apple said it had “received questions from some government agencies” and was duly responding to them. The company had “never, and would never, do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” the statement said.

Consumers so far have filed some 50 proposed class action lawsuits over Apple’s latest iPhone software update, which they allege caused unexpected shutdowns and hampered the performance of iPhone models of the SE, 6 and 7 lines.

Government agencies in countries ranging from Brazil to France and Italy to South Korea are also investigating Apple following complaints.

Reporting by David Shepardson in Washington and Stephen Nellis in San Francisco, Editing by Franklin Paul and Tom Brown

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Apple Sets Records With Its Best iPhone Ever
February 3, 2018 6:06 pm|Comments (0)

If there’s anything that can be said of Apple, it’s that it knows how to make money—even if things don’t appear to be going well.

Apple this week posted a record quarterly profit of $ 20 billion, thanks in no small part to iPhone revenue jumping 13%. However, Apple’s iPhone unit sales fell year-over-year due to what some analysts have said was sluggish demand for the iPhone X.

Profit aside, that hasn’t stopped people from finding things to complain about. This week, there were reports about why the iPhone X was a mistake for Apple and others about internal Apple meetings about delaying work on new iOS features to improve its mobile operating system’s security and stability. Even Apple co-founder Steve Wozniak couldn’t resistant taking a jab at the company.

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Here’s a look back at the biggest Apple news from the past week:

This is Fortune’s latest weekly roundup of the biggest Apple news. Here’s last week’s roundup.

  1. Apple on Thursday announced that it had $ 88.3 billion in revenue during the holiday quarter and a $ 20 billion profit, or $ 3.89 per share. Both were records. But Apple also worried Wall Street by issuing revenue guidance for the current quarter of $ 60 billion and $ 62 billion—far below an average analyst consensus of $ 65.4 billion. Many analysts believe Apple’s sales forecast is a reflection of slumping demand for the iPhone; shipments for the device dropped 1% year-over-year during the holiday quarter. The earnings also prompted Bernstein Research analyst Toni Sacconaghi to downgrade Apple from “outperform” to “market perform.”
  2. Apple may have changed its plans for this year’s iOS release. According to a report, Apple software chief Craig Federighi last week shelved plans to add new features to this year’s iOS 12 update and instead focused his team on improving the security and reliability of the mobile operating system. The new updates aside from the security and stability updates will likely come to iOS in 2019.
  3. The U.S. Department of Justice and the Securities and Exchange Commission have launched an investigation into a software update Apple released last year that throttled iPhone performance. The agencies are investigating whether Apple violated securities laws in its initial disclosure about the update, which slows the processing performance of iPhones when their batteries start to malfunction.
  4. Apple quickly responded to the investigations this week, saying that it has “never—and would never” introduce software updates that would artificially degrade the iPhone user experience. Apple said that the update was not designed to “shorten the life of any Apple product” and get customers to upgrade to a new handset. Instead, the feature is intended to protect iPhones and keep them working when the battery starts to malfunction.
  5. Apple co-founder Steve Wozniak said recently that he’s generally pleased with Apple’s iPhone X. But his biggest complaint about it centers on the device’s power button and all the functions that can be handled from it, including toggling the device on and off, taking screen shots, or making mobile payments via Apple Pay.

One more thing…There’s been some iPhone X hate making the rounds online lately. In a commentary this week, I discussed why the iPhone X is not only a great smartphone, but also the best iPhone Apple has ever released. Check it out.

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5 Must-Have Accessories For Your New iPhone
December 25, 2017 6:00 pm|Comments (0)

Getting a new iPhone is just the start of a process these days. Given the price of an iPhone X or iPhone 8, there’s inevitably an accessory or two you’ll need to pick up.

Phones were one of the hottest gifts this holiday season – and Apple’s two new devices were under many a Christmas tree. If one had your name on it, it’s probably starting to occur to you that there are a few things lacking out of the box — both protection- and convenience-wise.

Before you start toting your new iPhone X or iPhone 8 with you everywhere you go, there are a few things you’ll want to pick up first.

Otterbox Symmetry Series Case – A protective case is an essential accessory for any smartphone owner. But too many cases that offer premium protection are bulky and, frankly, kind of ugly. The Symmetry Series is ultra slim and stylish, letting you show off the sleek lines of the iPhone, but still protecting it fully.

Zagg InvisibleShield Screen Protector – Break the screen on your iPhone X and you’ll pay up to $ 549 to get it fixed. InvisibleShield offers a strong layer of protection that doesn’t compromise performance or sensitivity. It’s a no-brainer, even if you have a top notch protective case.

Mophie Wireless Charging Base – Apple doesn’t ship its new phones with a fast charger. Mophie’s charging base not only eliminates the need to hook the phone to a lightning cable, it speeds up the rate at which you’ll hit 100% battery life. It’s unobtrusive, stylish and grips the countertop strongly. It’s an ideal choice for home charging.

Bose QuietComfort 35 Wireless Headphones – Listening to music on the included iPhone headset is an underwhelming experience. And AirPods sell out almost instantly when they come up for sale. The QuietComfort 35 series are comfortable, have tremendous noise-canceling abilities and a terrific sound balance that will make songs pop. As a bonus, they can quickly be converted to wired headphones should you still be listening when the battery (which lasts about 20 hours) runs out.

Mophie Powerstation Plus XL – Wireless charging is all well and good, but if your battery starts to die when you’re away from home, you need a battery that can get you back up and running quickly. The Powerstation Plus XL is compact and can add up to 48 hours of talk time to your phone when it reaches low power levels. It boosts those levels quickly. And it could also make you more popular, since it can charge two devices simultaneously.

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iPhone Battery Scandal: Apple Had Way Better Options Than Slowing Down Your Phone
December 22, 2017 12:55 am|Comments (0)

On Wednesday, Apple confirmed what many customers have long suspected: The company has been slowing the performance of older iPhones. Apple says it started the practice a year ago, to compensate for battery degradation, rather than push people to upgrade their smartphones faster. But even giving that benefit of the doubt, there are plenty of better ways Apple could have accomplished the same goal without betraying customer trust.

Earlier this week, John Poole, a developer at Geekbench, published a blog post indicating that a change in iOS is slowing down performance on older devices. According to Apple, factors like low charge, cold climates, and natural battery degradation can all affect the performance of its mobile devices, and the company confirmed that this policy was implemented last year to counteract these effects.

As much sense as that explanation may make, Apple could have made plenty of choices that would have benefited consumers instead of penalizing them. These same choices could have also saved the company from the public shaming it suffered this week.

Fresh Juice

In a statement to WIRED, Apple confirmed Poole’s findings, saying it was purposely slowing down older iPhones to compensate for the effects of age on their batteries. “Lithium-ion batteries become less capable of supplying peak current demands when in cold conditions, have a low battery charge or as they age over time, which can result in the device unexpectedly shutting down to protect its electronic components,” the company says.

While many have speculated that the company has been doing this for years, Apple says the feature was implemented last year for the iPhone 6, iPhone 6 Plus, and iPhone SE. Now, with iOS 11.2, the iPhone 7 and 7 Plus are getting the same treatment, and the company intends to bring other devices into the fold down the road.

Rather than secretly hamstring the iPhone’s CPU, though, Apple could have simply educated users about the limitations of lithium-ion batteries, says Kyle Wiens, CEO of iFixit, a company that sells repair kits and posts repair guides for consumer electronics. While Apple does say in the iPhone user manual that batteries degrade over time and should be replaced, you’d have to dig through a few links outside of the manual to learn that by 500 charge cycles, your phone’s battery will hold a charge of about 80 percent.

Another tactic Apple could employ is selling battery replacement kits to consumers, letting them pop a fresh battery into their aging iPhone. It would be an easily understandable solution to an easily understandable problem, rather than software manipulation that feeds into a long-running, planned obsolescence conspiracy theory. But Apple has actively fought against laws that would require it to provide a way for users to repair their devices. According to a report from HuffPost, Apple argues that allowing consumers to replace the battery could make the iPhone more vulnerable to hacks, and that letting people peek inside would make the iPhone easier to counterfeit.

“Apple won’t sell batteries to consumers, people should be furious about that,” Wiens says. “Your battery is a maintenance item, and everyone should expect to replace their battery fairly frequently.”

Apple does cover one battery replacement under its one-year warranty program, but only for “defective batteries,” a term that isn’t clearly defined on the company’s site. If your phone is out of warranty and you don’t have an AppleCare+ plan, the company offers a battery replacement for $ 79 plus a $ 6.95 shipping charge. The problem, Wiens says, is that Apple doesn’t advertise this policy to consumers, leaving iPhone users to believe that the only solution is to buy a costly iPhone.

Choices Choices

Direct battery fixes certainly would have made the most sense. But even allowing that a software tweak was the only way Apple could have proceeded—untrue, but just for argument’s sake—it had a much better option than making its software solution covert.

Rather than quietly push out an update that crimped older iPhones, it should have made that throttling opt-in. As it stands, there’s no way to avoid having your phone slowed down once the battery reaches its limits. By giving users the choice, and giving them the information necessary to make their own decision, Apple could avoid the frustrations many have expressed over the policy.

While making the throttling opt-in could cause performance issues for users who opt-out, it would give users a sense of control over the situation and avoid making them feel like they’re being tricked into buying a new phone. As it stands, Apple’s move comes off as deceptive.

Instead of leaving users confused about why their phones are suddenly slowing to a crawl, Apple could take user education a step further by providing a battery health monitor in the Settings app. That way, an iPhone owner could figure out if the battery is the issue, or if something else is going on.

Lay Down the Law

The damage, unfortunately, is already done. But it’s also unlikely that Apple will behave differently going forward. At the very least, the company almost certainly won’t shift gears and start selling battery replacement kits to consumers. For starters, the iPhone’s casing uses proprietary Pentalobe screws, which make it hard for average users to get inside to swap the battery.

Apple has also lobbied against right-to-repair legislation, which would allow third-party repair shops and typical consumers to more easily fix their broken phones. Proposed right-to-repair laws typically require companies to publish their repair manuals, as well as make the necessary repair tools available for purchase rather than requiring a specialist to make these repairs.

Wiens says that, ideally, right-to-repair legislation would pass and ensure consumers have the ability to fix their devices on their own terms without having to deal with warranties or acquire difficult-to-find tools.

Apple’s throttling is misleading, and it’s far from the best way the company could have handled the situation. Still, lithium-ion batteries are riddled with problems users should be aware of. The company isn’t likely to change its stance on the matter, but if you’ve noticed your iPhone getting slower over the last year, at least you know it wasn’t all in your head—and that a battery fix might bring your iPhone back up to speed.

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The iPhone 8 rumor mill: what to expect, or not
August 3, 2017 5:45 am|Comments (0)


“You need to look no further than Apple’s iPhone to see how fast brilliantly written software presented on a beautifully designed device with a spectacular user interface will throw all the accepted notions about pricing, billing platforms and brand loyalty right out the window.” –  Edgar Bronfman, Jr. The iPhone rumor mill 2017 is the tenth anniversary of the iPhone; therefore, pundits are expecting significant changes to the existing design. The original iPhone was announced in 2007 where, on January 9, Steve Jobs announced to the world that his company was transforming the iPod, revolutionizing the mobile phone, as well…

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The iPhone 8 rumor mill: what to expect, or not
August 1, 2017 12:45 am|Comments (0)


“You need to look no further than Apple’s iPhone to see how fast brilliantly written software presented on a beautifully designed device with a spectacular user interface will throw all the accepted notions about pricing, billing platforms and brand loyalty right out the window.” –  Edgar Bronfman, Jr. The iPhone rumor mill 2017 is the tenth anniversary of the iPhone; therefore, pundits are expecting significant changes to the existing design. The original iPhone was announced in 2007 where, on January 9, Steve Jobs announced to the world that his company was transforming the iPod, revolutionizing the mobile phone, as well…

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The iPhone 8 rumor mill: what to expect, or not
July 21, 2017 1:20 pm|Comments (0)


“You need to look no further than Apple’s iPhone to see how fast brilliantly written software presented on a beautifully designed device with a spectacular user interface will throw all the accepted notions about pricing, billing platforms and brand loyalty right out the window.” –  Edgar Bronfman, Jr. The iPhone rumor mill 2017 is the tenth anniversary of the iPhone; therefore, pundits are expecting significant changes to the existing design. The original iPhone was announced in 2007 where, on January 9, Steve Jobs announced to the world that his company was transforming the iPod, revolutionizing the mobile phone, as well…

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Now is the absolute worst time to buy an iPhone
March 5, 2017 4:20 pm|Comments (0)

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Apple is about to commit infanticide on the iPhone 7.

The device—which is great, and just a few months old—will likely be blown to unrecyclable smithereens by the upcoming iPhone 8, if rumors are any indication. Sure, it’s always true that a shiny new iPhone’s just around the corner, but there’s reason to believe the next iteration of Apple’s iconic gadget will be such a substantial leap forward that you’d be foolish to invest in a device now.

Here’s the big thing: A report in the Wall Street Journal Tuesday indicated that Apple will dump the Lightning port on the iPhone 8, replacing it with USB-C. In layman’s terms, the cords you currently use to power your phone or listen to music will be rendered useless, doomed to haunt your junk drawer or some far-off landfill forevermore. Read more…

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Latest iPhone 8 Leak Confirms ‘Essential’ Feature Upgrade
January 15, 2017 1:05 am|Comments (0)

Apple’s new iPhone has a feature upgrade that’s likely to fly below the radar…


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iPhone 7 Review: Ready or Not, This Is the Future
December 20, 2016 3:00 am|Comments (0)

At a glance, the iPhone 7 and iPhone 7 Plus might be confused for their predecessors, the 6s and 6s Plus. It’s deceptive. The iPhone 7 is perhaps the most drastic revision of the phone since it was first released nearly a decade ago. It’s not just the missing headphone jack. There are several other big ideas, including a new dual camera system (on the 7 Plus), a new touch sensor home button, and mercifully, newly added water resistance. These are substantial changes, and they hint at what we can expect from the future of Apple phones.

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