MELBOURNE (Reuters) – National Australia Bank on Saturday suffered what it described as a “nationwide outage” to some of its technology systems, leaving customers unable to access banking services or withdraw money.
FILE PHOTO: A National Australia Bank (NAB) logo is pictured on an automated teller machine (ATM) in central Sydney September 12, 2014. REUTERS/David Gray/File Photo
Customers took to social media to vent their frustrations, with some saying they were left unable to pay for groceries or refuel their cars.
“Loyal member for 15 years and you leave me standing at the supermarket altar with a trolley full of shopping,” said one Twitter user.
The bank tweeted just after midday (0200 GMT) on Saturday that some services were coming back online.
“We’re sorry and it’s not good enough … but we’ll get it fixed as soon as possible,” Chief Customer Officer Business and Private Banking Anthony Healy said in a video posted on Twitter.
NAB is one of Australia’s four largest retail banks with a customer base of 9 million, according to its website.
The outage follows growing customer discontent with the so-called “Big Four” banks, which have suffered numerous embarrassing disclosures at an inquiry into financial sector misconduct.
A spokesman from the bank told Reuters by telephone that it was a national outage, without elaborating on its cause.
The Bank of New Zealand [BNZL.UL], a NAB subsidiary, also experienced outages on Saturday across New Zealand, but the spokesman was unable to confirm a connection between the two incidents.
Reporting by Will Ziebell in MELBOURNE; Editing by Joseph Radford
(Reuters) – WhatsApp, a popular messaging service owned by Facebook Inc, suffered a global outage for about an hour on Sunday before the problem was fixed.
“WhatsApp users around the world experienced a brief outage today that has now been resolved”, a WhatsApp spokeswoman said in an emailed statement. The cause of the outage, about an hour long, was not immediately known.
In India, its biggest market with about 200 million of its billion-plus users, the app was down just a few minutes past midnight into the new year.
Users in other countries also complained of outages on social media.
Reporting by Sangameswaran S in Bengaluru; Editing by Jeffrey Benkoe
With their latest outage, Amazon Web Services (AWS) provides business leaders with a stark reminder: The public cloud is not infallible, the public cloud does not guarantee high availability and when it goes down, it does it magnificently. Which is why Hybrid IT is so valuable.
Amazon Web Services (AWS) went down yesterday for hours, bringing down a huge chunk of the internet with it. I didn’t realize at the time that AWS was the reason that I was not able to play the latest episode of Supergirl on my Apple TV. And it was not just the iCloud that was affected. It was not just the small sites. Big players were hit big time, including Apple, Adobe, Docker’s Registry Hub, GitHub, GitLab, Quora, Medium, Signal, Slack, Imgur, Twitch.tv…and many more.
Yesterday afternoon, Amazon Web Services (AWS) experienced a significant and prolonged outage that brought a number of popular websites and services down. While Amazon is more readily known for its online retail business, the company’s cloud services division has quickly become a huge money maker for the Jeff Bezos-led company. What’s more, AWS provides the backbone for many well-known sites, including Netflix and Quora.
“We are investigating increased error rates for Amazon S3 requests in the US-EAST-1 Region,” Amazon said yesterday amidst a flurry of confusion and frustration.
The problem was eventually resolved, but not before a number of services from Apple were affected. For a brief while yesterday, iOS users experienced difficulties accessing the App Store, Apple Music, iCloud backups, iWork and other cloud-based services.
Yesterday Amazon Web Services had a bad day. And when AWS has a bad day, so do a lot of other sites.
Vendor Apica is a website monitoring services that keeps a close eye on some of the top retail websites around the country. All in all, the retail website Apica tracks had trouble dealing with the elevated errors rates AWS reported in S3 starting around mid-day Eastern Time.