Tag Archives: Problem

American Airlines Just Admitted It Has a Massive Problem. It's Either Funny Or Tragic
February 4, 2019 12:02 am|Comments (0)

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. 

When I offer my occasionally skeptical thoughts about American Airlines, its customers cascade abuse upon my ignorance, my being and even my Twitter feed.

No, that’s a joke.

What actually happens is that I get messages from yet more American Airlines employees and customers telling me that things at the airline aren’t too perfect.

Of course, it’s often the whiners who choose to make most noise. 

For some time, though, American has made decision after decision that seems unhelpful to its customers.

The airline, though, has always insisted that its customer satisfaction scores were holding steadier than you would be doing, should you be standing in one of those bathrooms.

It’s a source, then, of considerable discomfort that the airline admitted it has a big problem. 

During its latest earnings call it admitted that customer satisfaction scores for the airline as a whole have now gone down.

Yes, passengers appear to be bothering to express a little displeasure even on the airline’s survey forms.

You might think that — as well as the tiny bathrooms — reducing legroom in First Class as well as Economy Class wouldn’t necessarily endear American to its customers.

You might even think that executives at American realize this.

However, as Skift reports, American’s president Robert Isom believes passengers are unhappy for a different reason.

He said no, no, they’re entirely happy with the actual product American offers: 

People are very pleased with what they’re getting in terms of service and in terms of the amenities and fleet and airports.

For Isom, though, passengers have just one itty-bitty issue:

They want a reliable airline. They want to be certain they get what they pay for.

You mean like with baggage fees?

Isom’s view rhymes perfectly with the opinions of the airline’s CEO, Doug Parker.

He recently insisted that by far the most important thing to customers is to get to their destination on time.

I fear he and Isom may not, for once, be correct.

But as it forced more and more of its planes into its so-called Project Oasis (seriously) cramped configuration and it flies more and more narrowbody planes stuffed with more and more seats over longer distances — yes, a narrowbody nightmare to Brazil! — passengers are going to notice.

American’s Flight Attendants regularly tell me they don’t feel the sort of motivation they’d like to, given what they see as management’s indifference to anything other than the lure of lucre.

Why, Isom himself declared last year that the airline won’t make anything better for passengers unless it can make a profit out of it.

At some point, your customers can see what you’re doing and decide they really don’t like it.

At some further point, they’re going to tell you.

It was a hauntingly pleasant experience, one that the airline is phasing out.

Is it really any wonder that its customers are now less satisfied?

Tech

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The Airline Whose Planes Are Said to Break Down In Mid-Air More Often Than Anyone's Is About To Have a Big PR Problem
April 15, 2018 6:00 am|Comments (0)

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. 

They say you should get out ahead of a bad story.

Present your version before the story hits, so that people can have good feelings about you before aspersions are cast.

I wonder, therefore, what Allegiant Air might do this weekend.

I wrote about this airline a couple of years ago, after it had been accused of having planes that break down four times more often than those of other airlines.

In mid-air, that is.

Of the airline’s 86 planes, it was said that 42 of them had broken down in mid-air the previous year.

The airline fought back and claimed that the accusations were “incendiary.” Indeed, its stock went up 24 percent soon after the original Tampa Bay Times article was published.

Now, though, Allegiant might have a bigger PR problem. 

On Sunday, it’ll be featured in a 60 Minutes segment, one that CBS teases will be twice the usual length.

Here’s the teaser.

Just those 48 seconds suggest that Allegiant should brace for something of calm, considered skewering.

I asked the budget airline what it thought of the upcoming exposé. A spokeswoman told me Allegiant would wait until the segment airs before offering a rebuttal.

One of the main issues with Allegiant’s record of breakdowns is that it flies old planes. Very old planes, some 22 years of age.

Recently, though, it has begun to replace these planes with Airbuses. Indeed, last May was the first time that Allegiant enjoyed the experience of fitting out a new(ish) plane.

The question, then, is how much Sunday’s 60 Minutes piece will reflect the whole current scenario.

The problem for the airline’s PR department, though, is that Allegiant will surely come out looking not so good on one of the most respected news programs in America, one that’s watched by 12 million people.

It’s inevitable, then, that it will instantly be associated with the sort of bad reputation that plagued United Airlines over the last year. 

Worse, perhaps, is the idea that instead of a brutal lack of customer sensitivity — as in the United case — Allegiant might be tarred with the notion that it’s simply an unsafe airline.

On Friday, the airline’s stock began to drop. What might happen to it on Monday?

Tech

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Apple's $213 Billion Problem
December 27, 2017 6:00 am|Comments (0)

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Tech

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News Roundup: Ariana Grande Releases ‘Problem’ Video, Queen Announces New Album, and More
April 23, 2017 5:05 am|Comments (0)

This week, pop star Ariana Grande released the official music video for her hit song “Problem,” which features female MC Iggy Azalea. Check it out below. Also, Queen announced that they are going to release a new album. All that and more below. Queen Announces New Album: Queen guitarist Brian May revealed that the band […]

Source: http://feedproxy.google.com/~r/beatcrave/~3/3MCj70-8nk8/

Brittany Snow Brittny Gastineau Brody Dalle Brooke Burke Brooke Burns Busy Philipps


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The Real Problem With UBeam’s Wireless Charging Tech: You Don’t Need It
May 12, 2016 11:30 pm|Comments (0)

The tech world is all abuzz again about another startup failing to live up to its promises.


Cloud Computing

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