Tag Archives: Trust
SAN FRANCISCO/LONDON (Reuters) – Opinion polls published on Sunday in the United States and Germany indicated that a majority of the public were losing trust in Facebook over privacy, as the firm ran advertisements in British and U.S. newspapers apologizing to users.
Fewer than half of Americans trust Facebook to obey U.S. privacy laws, according to a Reuters/Ipsos poll released on Sunday, while a survey published by Bild am Sonntag, Germany’s largest-selling Sunday paper, found 60 percent of Germans fear that Facebook and other social networks are having a negative impact on democracy.
Facebook founder and chief executive Mark Zuckerberg apologized for “a breach of trust” in advertisements placed in papers including the Observer in Britain and the New York Times, Washington Post and Wall Street Journal.
“We have a responsibility to protect your information. If we can’t, we don’t deserve it,” said the advertisement, which appeared in plain text on a white background with a tiny Facebook logo.
The world’s largest social media network is coming under growing government scrutiny in Europe and the United States, and is trying to repair its reputation among users, advertisers, lawmakers and investors.
This follows allegations that the British consultancy Cambridge Analytica improperly gained access to users’ information to build profiles of American voters that were later used to help elect U.S. President Donald Trump in 2016.
U.S. Senator Mark Warner, the top Democrat on the Senate Intelligence Committee, said in an interview on NBC’s Meet the Press” on Sunday that Facebook had not been “fully forthcoming” over how Cambridge Analytica had used Facebook data.
Warner repeated calls for Zuckerberg to testify in person before U.S. lawmakers, saying Facebook and other internet companies had been reluctant to confront “the dark underbelly of social media” and how it can be manipulated.
“BREACH OF TRUST”
Zuckerberg acknowledged that an app built by a university researcher had “leaked Facebook data of millions of people in 2014”.
“This was a breach of trust, and I’m sorry we didn’t do more at the time,” Zuckerberg said, reiterating an apology first made last week in U.S. television interviews.
Facebook shares tumbled 14 percent last week, while the hashtag #DeleteFacebook gained traction online.
The Reuters/Ipsos online poll found that 41 percent of Americans trust Facebook to obey laws that protect their personal information, compared with 66 percent who said they trust Amazon.com Inc, 62 percent who trust Alphabet Inc’s Google, 60 percent for Microsoft Corp.
The poll was conducted from Wednesday through Friday and had 2,237 responses. (reut.rs/2G9hvrv)
The German poll published by Bild was conducted by Kantar EMNID, a unit of global advertising holding company WPP, using representative polling methods, the firm said. Overall, only 33 percent found social media had a positive effect on democracy, against 60 percent who believed the opposite.
It is too early to say if distrust will cause people to step back from Facebook, eMarketer analyst Debra Williamson said in an interview. Customers of banks or other industries do not necessarily quit after losing faith, she said.
“It’s psychologically harder to let go of a platform like Facebook that’s become pretty well ingrained into people’s lives,” she said.
Data supplied to Reuters by the Israeli firm SimilarWeb, which measures global online audiences, indicated that Facebook usage in major markets and worldwide remained steady over the past week.
“Desktop, mobile and app usage has remained steady and well within the expected range,” said Gitit Greenberg, SimilarWeb’s director of market insights. “It is important to separate frustration from actual tangible impacts to Facebook usage.”
Additional reporting by William James in London, Dustin Volz in Washington D.C. and Chris Kahn in New Editing by Kevin Liffey
Mark Zuckerberg promised to spend 2018 fixing Facebook. Last week, he addressed Facebook making you feel bad. Now he’s onto fake news.
Late Friday, Facebook buried another major announcement at the end of the week: How to make sure that users see high-quality news on Facebook. Facebook’s solution? Let its users decide what to trust. On the difficult problem of fixing fake news, Zuckerberg took the path with the least responsibility for Facebook, but described it as the most objective.
“We could try to make that decision ourselves, but that’s not something we’re comfortable with,” Zuckerberg wrote on his Facebook page. “We considered asking outside experts, which would take the decision out of our hands but would likely not solve the objectivity problem. We decided that having the community determine which sources are broadly trusted would be most objective.”
The vetting process will happen through Facebook’s ongoing quality surveys — the same surveys it uses to ask whether Facebook is a force for good in the world and whether the company seems to care about its users. Now, Facebook will ask users if they are familiar with a news source and, if so, whether they trust the source.
According to Zuckerberg, these surveys will help the truth about trustworthiness rise to the top: “The idea is that some news organizations are only trusted by their readers or watchers, and others are broadly trusted across society even by those who don’t follow them directly.”
It’s tempting to read a lot into Zuckerberg’s words, especially when the missive was so short on details. The perils are evident: Bad actors can game the survey! This only increases filter bubbles! After the year Facebook just had, how can you possibly think the masses can be objective?
Relying on users “lets them sidestep allegations of bias and take steps to fix it without directly becoming the dreaded ‘arbiter of truth,'” says researcher Renee DiResta, a technologist who has been studying the manipulation of social-media platforms.
Facebook did not immediately return a request for comment. There’s a good chance the new policy could cause as many problems as it solves. For the best known media brands, the survey could be a leg up. But what about niche publications that have narrow, but credible readerships? Does this mean that National Review or Slate are deemed untrustworthy because they have definitive points of view? Do they get put in the same bucket as Fox and MSNBC? What about BuzzFeed, where fun distractions and deep investigations all show up under the same URL?
Jason Kint, CEO of Digital Content Next, a trade association representing content companies, likes the idea of using brands as a proxy for trust. “But the details are really important,” he says. “What matters most is how this is being messaged. Facebook is clearly scrambling as the industry, Washington and the global community are losing trust in them. There is nothing worse to a company long-term.”
Zuckerberg also seemed to be in scramble mode last week when Facebook said it is reorienting the newsfeed to show users “meaningful interactions.” Only Friday, eight days later, did Zuckerberg explain the scope of that change for news publishers: the percentage of news on Facebook’s newsfeed will drop to 4 percent, from 5 percent.
This isn’t Facebook’s first attempt to address fake news. It’s previous effort flopped a few weeks ago. Facebook thought putting “disputed” flags on fake news stories would help out, but people only clicked more. Despite Zuckerberg’s reluctance to work with outsiders, experts probably could have warned him about human nature.
The survey strategy may fall prey to the same misunderstanding of people. Chris Tolles, the CEO of the media site Topix, is familiar with the problem. “As a news aggregator, we wrestled with this,” he says. “People who actually share news, news is a weapon, it’s not to inform, it’s to injure. It’s a social-justice identitarian, a person with an ax to grind, or it’s a journalist. They are not sharing news to inform, they are trying to convince you of something. It comes with a point of view.”
The root of the problem, according to Tolles: Trust is not objective. The interpretation of objectivity varies wildly between Democrats and Republicans and internet users themselves may not be a trustworthy bunch. Zuckerberg’s post also mentioned refocusing on “local” news, which Tolles says is just as fraught. “It’s vicious all the way down to the local crime report. I think that they’ve got an impossible task.”
Last week the company said it was stepping away from news. “This week, they said we’re going to try to do the hardest thing in the world, which is to try to decide which narrative is true,” says Tolles.
38% of enterprise IT organizations have adopted cloud computing, projected to increase to 45% by 2019. Enterprises with very high trust in cloud technology overall cite a 9.1% profit rise versus 1% by the low-trust group. 62% of respondents who note high cloud trust consider it a competitive advantage. Concerns over security, regulatory and compliance issues, and inability to integrate with existing on-premise systems are the three primary barriers hold back cloud computing adoption in enterprises today.